Policies & Procedures
Return & Refund Policy
If, as a buyer, you lodge a dispute with a payment agent, this will result in a freezing of your Pro Tianeptine account until the dispute raised with the payment agent has been cancelled or resolved. We encourage buyers to contact us directly first to see if we can help resolve any concerns. Contact Customer Service for assistance.
Same day shipping is available on all order placed before 2:00 PM PST Monday-Thursday. Any order placed after 2:00 PM PST Monday-Thursday will be shipping the following day. Orders placed after 2:00 PM PST Friday-Sunday will be shipped the following Monday.
- Free USPS First Class (3-5 day) & Priority Padded (2-4 day)
- USPS Priority Express (2-3 day)
- FedEx Standard Overnight (Friday’s NOT included)
- FedEx Priority Overnight (Friday’s Included)
Certain holidays and restrictions may cause us to fall outside the 2:00 PM deadline; you will be notified in this instance. A notification may also be displayed on the front page in the event we require more than 24 hours to fulfill orders.
Due to the COVID-19 pandemic, FedEx has released an updated policy regarding their shipping times, found here:
Information that is gathered from visitors
- In common with other websites, log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page and time of visit.
- Cookies may be used to remember visitor preferences when interacting with the website.
- Where registration is required, the visitor’s email and a username will be stored on the server.
How the Information is used
- The information is used to enhance the visitor’s experience when using the website to display personalized content and possibly advertising.
- E-mail addresses will not be sold, rented or leased to 3rd parties.
- E-mail may be sent to inform you of news of our services or offers by us or our affiliates.
- If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive.
- You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.
- Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website.
Restricted Sales & Shipping
In accordance with state laws, shipping and sales to the following states are currently restricted. Any orders from the following states will be cancelled and refunded with no prior notification and no exceptions.